Secure access to your lease, payments, maintenance, and documents as those features become available.
Tenant Portal
Welcome back
Sign in with the email address your landlord invited.
Your property manager gives you this with your portal invite.
or
Reset your password
Enter your email address and we'll send you a link to choose a new password.
Your property manager gives you this with your portal invite.
Choose a new password
This link can only be used once.
Choose a new password
Your property manager gave you a temporary password. Pick your own to continue.
Account invitation
Set your password
Verify it's you
Enter the 6-digit code from your authenticator app, or use a backup code.
Tenant Portal
Return Grid
You are viewing this tenant’s portal as an administrator (). Payments, document signing, and password changes are disabled, and this session is being recorded.
Your tenant portal is ready. New tools will appear here as your property manager enables them.
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Account active
Your secure portal account is connected.
Contact your property manager
Your property manager
Move-in inspection
Document your unit's condition
This checklist protects your security deposit by creating a shared record of the unit's condition when you moved in. Complete it as soon as you can — photos help.
Move-out inspection
Your property manager has started a move-out inspection
Use the recording card below to add video or photos documenting the unit's condition as you move out — they'll attach to this inspection automatically.
Move-in / move-out documentation
Record a video of your new place
This move-out inspection is complete.You can still view the documentation already uploaded.
Walk through each room and call out anything already damaged or worn — this protects your deposit later. Takes about 5 minutes.
Report an issue, track its status, and keep the conversation with your property manager in one place.
Your requests
Recent activity
Loading maintenance requests…
Your home tasks
Simple upkeep we've asked you to handle
A quick photo and a checkmark keeps your home's records up to date. These are small jobs -- like a smoke detector test or changing a filter -- that don't need a maintenance request.
You're all caught up -- nothing needs attention right now.
Review your electronic-delivery consent or ask your property manager to mail future legal documents.
Electronic records
Your consent
Paper copies
Receive future documents by mail
You may request paper copies at any time. Your property manager will receive an action in the activity log to print and mail future legally effective documents. Provider or postage charges, if any, must be disclosed separately.
Text messages
Verify your mobile number
Text alerts are optional. We will send a consent message first, and your number is not verified until you reply YES. Reply STOP at any time to opt out.
Notifications
Choose how you're notified
Emergency notices are always sent through every channel and can't be turned off.
Push notifications on this device
Your property manager requires two-factor authentication on this account. Set up a method below to continue using the portal.
Security
Two-factor authentication
Add a second step at login using an authenticator app or text messages.
Authenticator app
Not enrolled
Scan this key into your authenticator app (Google Authenticator, Authy, 1Password, etc.), entering it manually:
Text message
Not enrolled
Backup codes
Save these codes somewhere safe. Each can be used once if you lose access to your other methods.
Rent-payment credit reporting
Report on-time rent payments
Electronic records consent
Choose electronic document delivery
Before Return Grid delivers a lease or other legally effective record electronically, federal law requires your affirmative consent.
Your right to paper
You may receive records on paper and request paper copies later from Settings. Future legal-document delivery will be routed through mail after your request.
Withdraw or update
You may withdraw electronic delivery by requesting paper copies. Keep your email, phone, and mailing information current by contacting your property manager.
What you need
You need an internet-connected device, a current web browser, a working email address, and software that can open and save PDF files.
Keep a copy
You can download and save or print each document from the Documents page while it is available to your account.
Consent applies to records delivered through this Tenant Portal. It does not change any other lease term.
Rent & Invoices
Make a payment
Enter the amount to pay. This is pre-filled to your current balance, but you can pay any amount -- partial, in full, or ahead.
Rent amount
$0.00
Processing fee
$0.00
Total charge
$0.00
You'll be taken to a secure hosted checkout page to complete the payment. The fee shown here reflects the method selected above.
Security Deposits
Make a payment
Enter the amount to pay toward your pending deposit balance.
You'll be taken to a secure hosted checkout page to complete the payment.
Dispute your deposit return
Explain what you disagree with
A support ticket will open with your property manager. Include which itemized deduction you disagree with and any evidence you have (photos, receipts, walkthrough dates). At least 20 characters.
0 / 20 characters minimum
Your property manager cannot close this dispute until you confirm the response.
Move-in inspection
Walk through your unit
For each room, mark the condition of each item. Add notes and photos where helpful. When you're done, type your name to sign and submit.
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Sign
By typing your name and clicking Submit, you confirm this inspection is accurate to the best of your knowledge. Your name, IP address, browser, and the current date and time are recorded with your submission.
